Refund & Returns Policy

We want you to love what you ordered. If something isn’t right, we’re happy to help with a return or exchange under the terms below.

30-Day Returns

You may return eligible items within 30 days of delivery. To be eligible, items must be unused, unwashed, and in their original condition and packaging, with any tags attached.

Non-Returnable Items

• Items marked “Final Sale” or clearance.
• Gift cards.
• Items that have been used, washed, or damaged after delivery.

How to Start a Return

Email support@luxurygooda.us with your order number and the item(s) you’d like to return. We’ll reply with return instructions and the return address. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Exchanges

Need a different colour or size? Start a return for the original item and place a new order, or email us and we’ll help arrange an exchange.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days at support@luxurygooda.us with a photo, and we’ll make it right at no cost to you.